McDonald’s serves 70 million customers daily, leading to inevitable etiquette lapses. Employees appreciate politeness but secretly dislike certain habits. Former employee Ray Morrone notes McDonald’s efficiency rivals NASA’s. Insights from current and former employees reveal disliked habits and alternatives. Be aware of commonly disliked polite habits to avoid them.
Throwing away your trash


Is throwing your garbage on your way out of the restaurant helpful? Not necessarily, according to Morrone. He recalls instances where guests would toss their trash into garbage bins, but the problem was that recyclable material would often be mixed with food scraps. This meant employees like Morrone had to sift through half-eaten Big Macs and warm milkshakes to separate recyclables from non-recyclables.
Stacking your trays


Eating and running


Informing workers about crying kids


Always choosing a meal deal


Waiting at a table after ordering


Putting efficiency above all else


Telling them to “keep the change”


Suggesting uses for the tip you leave


Paying with exact change at all costs


Ignoring menu board suggestions
Employees appreciate when customers consider featured items as they are often designed for quick preparation and efficiency. Ignoring these suggestions can slow down the service, especially during busy hours.


Asking for too many condiments
Requesting excessive amounts of condiments not only leads to waste but also puts additional strain on inventory management. Employees find it challenging to keep up with such demands while maintaining service speed.


Not clearing the condiment area after use
Leaving a mess in the condiment area creates extra cleaning work for employees and can be inconvenient for other customers. A tidy condiment area is essential for maintaining a pleasant dining environment.


Complaining about menu changes
Employees often face the brunt of customer frustrations over menu changes, despite having no control over these decisions. Such complaints can be demoralizing and disrupt the service flow.


Ordering right at closing time
This habit can be frustrating for employees who are preparing to close the restaurant. It extends their working hours unexpectedly and disrupts their end-of-day routines.


Not supervising children in the play area
Unsupervised children can create safety concerns and additional stress for employees who might need to intervene. It’s important for guardians to monitor their children to ensure a safe and enjoyable environment for everyone.


Ignoring restroom cleanliness
Customers who leave the restroom in a mess show disrespect not only to the employees who have to clean up but also to other customers. Maintaining restroom cleanliness is a shared responsibility.


Using drive-thru for large orders
Placing large orders in the drive-thru can significantly slow down the service for others. It’s more considerate to place large orders inside the restaurant or through a pre-order service.


Not acknowledging employees’ greetings
Ignoring a greeting or failing to respond to employees can be seen as rude and demoralizing. Polite acknowledgment of staff efforts fosters a positive atmosphere.


Asking for a fresh batch of fries or other items
While freshness is important, requesting items to be made fresh on the spot can disrupt the kitchen’s workflow and increase wait times for all customers.


Complaining about prices
Employees have no control over pricing, and complaints about cost can create an uncomfortable environment for both staff and other customers.


Requesting items not on the menu
Asking for items that aren’t offered can lead to confusion, delays in service, and potentially unsatisfactory customer experiences.


Taking too many napkins or straws
This habit leads to unnecessary waste and additional costs for the restaurant. It’s important for customers to take only what they need.


Not using the provided trash bins properly
Improper disposal of trash can lead to a messy dining area, creating extra work for employees and a less pleasant environment for other customers.


Loud or disruptive behavior in the dining area
Such behavior can disturb other customers and create a negative atmosphere in the restaurant, making it a less enjoyable place for everyone, including the staff.


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