Life
Manager backs up special needs employee from complaining rude customer
She set the customer straight.
Michael Dabu
05.17.23

Gone are the days when discrimination against people with special needs was rampant.

Today, society is increasingly recognizing the immense capabilities and talents of individuals who face unique challenges.

This paradigm shift is exemplified by extraordinary individuals like Stephen Hawking (ALS), the late former Us President Franklin D. Roosevelt (polio), world-famous motivational speaker Nick Vujicic (Born with tetra-amelia syndrome, no arms, and legs), Game of Thrones actor Peter Dinklage (dwarfism), world-famous tenor Andrea Bocelli (blind), and many more.

Instagram - nickvujicic
Source:
Instagram - nickvujicic

It is high time we understand them better, acknowledging their strengths rather than focusing on their weaknesses.

A perfect example

YouTube Screenshot - WYFF News 4
Source:
YouTube Screenshot - WYFF News 4

In Greenville, a beacon of hope shines through the actions of Amanda Cartagine, owner of a local Pizza Inn.

She’s also a mother to a child with special needs.

And in her pizza parlor, she has embraced individuals from all walks of life, regardless of their hair color, skin color, ethnicity, or disability.

YouTube Screenshot - WYFF News 4
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YouTube Screenshot - WYFF News 4

To her, they are not just employees but her extended family.

That’s why she unhesitatingly stepped in to defend one of her employees from a rude customer.

YouTube Screenshot - WYFF News 4
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YouTube Screenshot - WYFF News 4

One particular employee, Ryan, who has autism, faced an unsettling incident with a customer.

The customer’s request for a lettuce refill was directed to Ryan, despite it not being his assigned task.

Though the situation had been privately explained by a manager, the customer grew upset and suggested putting up a sign to let other customers know that they have workers with special needs.

“Kill them with kindness”

Rather than reacting negatively, Cartagine turned this incident into an opportunity for education and empathy.

She took the customer’s suggestion to heart but with a powerful twist.

YouTube Screenshot - WYFF News 4
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YouTube Screenshot - WYFF News 4

A sign was displayed on the door, proclaiming, “We are proud to be an equal opportunity employer and hire all of God’s children.”

This bold statement resonated with the community and beyond.

YouTube Screenshot - WYFF News 4
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YouTube Screenshot - WYFF News 4

The impact of Cartagine’s actions reverberated far and wide. Ryan’s mother expressed her gratitude, acknowledging how her son now has the chance to work, save money, and pursue his interests.

This incident served as a reminder that everyone deserves fair treatment, equal opportunities, and unbiased judgment.

Must-told story

YouTube Screenshot - WYFF News 4
Source:
YouTube Screenshot - WYFF News 4

The story gained widespread attention, touching the hearts of many who could relate to the challenges faced by individuals with special needs.

It shed light on the importance of inclusive employment practices, encouraging business owners globally to follow Cartagine’s compassionate approach.

While not all businesses currently prioritize the inclusion of individuals with special needs, this heartwarming tale provides inspiration and a call to action.

By knowing this story, we hope that more business owners will embrace Cartagine’s vision of equal treatment and opportunities for all.

Look down at nobody

Pexels - Lisa Fotios
Source:
Pexels - Lisa Fotios

The transformation in our understanding of individuals with special needs is evident as their talents and capabilities continue to be celebrated.

Amanda Cartagine’s story serves as a testament to the power of acceptance, inclusivity, and recognizing the strengths of all individuals.

Let us strive to build a world that embraces diversity, provides equal opportunities, and fosters an environment where every person can thrive and contribute their unique talents.

Make sure to watch the video below to know more about this beautiful story.

Please SHARE this with your friends and family.

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