Going by the nickname The Amazing Troll-Man, the UK-based social media star has dedicated copious amounts of time to putting a mirror up to online harassers, complainers, and so-called “reviewers” who have nothing nice to say. (Ok, a few of them had nice things to say, but he trolled them too.)
Metcalfe maintains a separate Facebook page by the name of “Customer Service” and changes his profile photo to match the company he’s pretending to represent. Then, he sets about writing obnoxious and hilarious responses to people’s online customer service inquiries (or demands).
The Internet’s favorite troll actually started the page as a way to cope with his depression and anxiety – he wanted an amusing hobby that also made people laugh. Now, the hysterical photos of people’s reactions to his endeavors are memorialized on his Facebook and Instagram pages.
If you’ve ever worked in the service industry – or just come across some of the world’s most entitled people – and wanted to clap (or slap) back, it’s worth a read just to feel the sweet justice of his pointed – and vulgar, at times – replies.
1. Rubbed the wrong way
It looks like he wanted his money back, but he was getting pwned instead.
Also, we had no idea our sneakers had souls. We knew they had soles, but now we feel bad for walking on them.
2. Stop yelling
Sure, they may be easier to read, but you do know you can make your computer font larger without making it look like you’re screaming at someone, right?
3. That word does not mean what you think it means
No, it was actually the entire joke.
4. Dammit, Linda
The Amazing Troll-Man has a hunch.
(And why can’t you just speak to someone while you’re there to find out what’s going on instead of taking to the Internet later with vague complaints?)
5. B*tch, please
We wonder how long it took her to get the joke.
6. Don’t call me Sam
And he lost our sympathy when he couldn’t take that joke and started demanding names so he could strip someone of their job.
7. The corned beef controversy
Of course, they could have skimmed a bit off in an attempt to get a voucher or refund, but is corned beef really worth the trouble?
Luckily, they were pretty awesome about the joke as well.
Now you’ll have The Fresh Prince of Bel Air’s theme song in your head all day.
8. Please copy your competitor
Just go to Burger King if it’s that much better, man.
9. Lawyered up
We think they might need to study law a little bit longer.
10. Toy down!
If your kid is so young they still enjoy something called “Boom Ball Game,” they probably don’t even notice the missing pieces.
11. One happy customer
In fact, those rose-colored glasses must have skipped right over the curse word.
They say love is blind.
12. Ducking hilarious
Luckily, Troll-Man said what we were all thinking without even really having to say it.
13. Thanks, mom
Oh, and that Christmas bonus? Maybe Sky can just hand those out to everyone, ensuring the good-but-nameless-employee gets one.
14. The phantom
15. Worst ever
Just sayin’.
16. Cinderfella
We hope when they show up for that big meeting that they’re wearing two shoes.
17. Ok, bye
Just go shop somewhere else and stop buying fabric wardrobes and hoping they last as long as real ones.
18. Bros before hoes
And why do you want a replacement of something that broke anyway? Get a different hoe!
19. Danger zone
Now they’ll live to complain another day.
20. Sweet lament
Things really went downhill after they fired all the Oompa Loompas.
21. I want my money!
In less than an hour he went from having a memory of an uncomfortable day to an entire uncomfortable vacation and an injury.
22. Jitterbug
23. I’m angry because I got exercise
They will undoubtedly change their hours now just because some customer accidentally got some exercise and never checked the hours on the store.
24. To whom it may concern
Why’d you buy them so many times if you were being overcharged?!
We’re sure customer service is really looking forward to her visit.
25. “Influencer”
Perhaps their “influencer friends” will remind them that any publicity is good publicity. That is, if they have any friends.
26. “Dic” head
Yes, the employee should have apologized but why didn’t you make a complaint right then and there?
27. Mom jokes
28. Fix my mistake!
Do you think the real customer service person who fielded this complaint had to stifle a laugh?
29. I’m not stupid!
How does one hurt themselves on a wall, exactly?
30. Fish fingers
We hate to break it to this customer, but if multiple workers walked away and never came back, the problem might be with her, not Tesco.
31. Twain conductor
32. It’s all about you
33. Helpful feedback
JD Sports is probably really glad this guy got online to make that constructive comment.
34. Why would you say that?
35. Vegan grammar
Noted.
36. Lies
But we hope he sleeps well after getting that useless complaint off his chest.
37. Bigot sandwich
38. Couldn’t be bothered
At least everyone got a laugh.
39. I wish
40. Tampered
Will The Amazing Troll-Man help people develop some sense of shame? Probably not. But will he give us a way to laugh at them? Absolutely.
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