Normally we don’t think of Internet trolls are particularly amusing, but Wesley Metcalfe is the exception.

Going by the nickname The Amazing Troll-Man, the UK-based social media star has dedicated copious amounts of time to putting a mirror up to online harassers, complainers, and so-called “reviewers” who have nothing nice to say. (Ok, a few of them had nice things to say, but he trolled them too.)

Metcalfe maintains a separate Facebook page by the name of “Customer Service” and changes his profile photo to match the company he’s pretending to represent. Then, he sets about writing obnoxious and hilarious responses to people’s online customer service inquiries (or demands).

The Internet’s favorite troll actually started the page as a way to cope with his depression and anxiety – he wanted an amusing hobby that also made people laugh. Now, the hysterical photos of people’s reactions to his endeavors are memorialized on his Facebook and Instagram pages.

If you’ve ever worked in the service industry – or just come across some of the world’s most entitled people – and wanted to clap (or slap) back, it’s worth a read just to feel the sweet justice of his pointed – and vulgar, at times – replies.